Thank you for visiting the AM04 and AM05 recall website.

Image of the AM04 and AM05 motifs.

We’re recalling all AM04 and AM05 heaters due to a potential safety issue. Out of a million heaters sold worldwide, we know of a small number that have short-circuited resulting in a small fire contained within the machine. There have been no instances of injury or property damage, but safety is our first priority.

That's why we’re recalling all machines and replacing them with brand new heaters. All heaters sold from April 2012 until March 2014 are affected.

Here's what will happen:

There are just three simple steps on this website to register your heater for a replacement.

Replacement and collection
After you've registered, we'll be in touch to organise the delivery of your new machine. We'll also collect your old heater.

Return and guarantee
We'll deliver it back to you, along with a new 2 year guarantee, parts and labour.

The first step is to find out if your heater is affected.