We’re voluntarily recalling all AM04 and AM05 heaters due to a potential safety issue. Out of a million heaters sold worldwide, we know of a small number that have short-circuited resulting in a small fire contained within the machine. There have been no instances of injury or property damage, but safety is our first priority.
That’s why we’re recalling all machines and replacing them with brand new heaters.
The replacement is free (including postage), and we've made it as easy as possible for you. Here's what will happen:
There are just three simple steps on this website to register your heater for a replacement.
Return and replace
We'll send you a free postage package, once the machine is packed up it should be sent back to us using the address details supplied for return. We’ll replace your old machine with a new one.
Return and guarantee
We’ll return your new machine to you, along with a new 2 year guarantee covering parts and labour