Thank you for visiting the AM04 and AM05 recall website.

Image of the AM04 and AM05 motifs.

We’re voluntarily recalling all AM04 and AM05 heaters due to a potential safety issue. Out of a million heaters sold worldwide, we know of a small number that have short-circuited resulting in a small fire contained within the machine. There have been no instances of injury or property damage, but safety is our first priority.

That's why we’re recalling all machines and implementing an engineering fix in each one.

The fix is free (including return postage and delivery), and we've made it as easy as possible for you. Here's what will happen:

Registration. We'll send you a box for you to send your heater back to us.
There are just three simple steps on this website to register your heater for the fix.

Collection, fix and service
Once we've received your heater, we'll fix it and also give it a free full service and clean.

Return and guarantee
We'll deliver it back to you, along with a new 2 year guarantee covering parts and labour.

The first step is to find out if your heater is affected.