We’re voluntarily recalling all AM04 and AM05 heaters due to a potential safety issue. Out of a million heaters sold worldwide, we know of four that have short-circuited, resulting in a small fire [burning] contained within the machine. There have been no instances of injury or property damage, but safety is our priority.
That's why we’re recalling all machines and implementing a preventative engineering fix in each one.
The fix is free (including collection and delivery), and we've made it as easy as possible for you. Here's what will happen:
There are just three simple steps on this website to register your heater for the fix.
Collection, fix and service
We'll collect your heater and fix it. We'll also give it a free full service and clean.
Return and guarantee
We'll deliver it back to you, along with a new 2 year guarantee, parts and labour.